FAQ

Author: Mike Newman   Date Posted:13 May 2020 

Frequently Asked Questions

We want your shopping experience at Everything Fabric to be smooth, secure, and simple. If you still have questions after reading the FAQ below, feel free to contact us at sales@everythingfabric.com.au or call Michael on 0419 145 604 or Carrie on 0490 397 201.


How to Order

Our online cart is 100% secure. As you shop, it guides you step by step. If you're unfamiliar with online ordering, the section below explains how to use it. Having trouble? Contact us via email or phone.

Shopping Instructions

  1. Select a product category (Fabrics, Notions, Stitchery Kits, etc.).
  2. Enter the quantity and click Add to Cart.
  3. Bolt fabrics are sold in 25 cm units. 2 metres = 8 units.
  4. Click the Cart icon to review or continue shopping.
  5. You can update quantities or remove items anytime.

Checkout

  1. Click Checkout in the top menu.
  2. Create an account or check out as a guest.
  3. Update your delivery address and shipping method.
  4. Choose your payment method and review your order.
  5. Click Confirm Order to complete.
  6. Check your inbox for a confirmation email.

Order by Telephone

Call Michael: 0419 145 604 or Carrie: 0490 397 201. From overseas, use +61. Leave a message if we're unavailable.

Order Enquiries

Sign in to your account to view past orders. Questions? Call us Mon–Fri, 9am–6pm EST or email us.

Payment Options

  • Visa, Mastercard, Amex
  • PayPal & PayPal in 4
  • Afterpay (min $50)
  • Bank Transfer (EFT)

Bank Details:
Westpac – Mancon Pty Ltd T/AS Everything Fabric
BSB: 034136
Account #: 526648

Please notify us of transfers with your Order Number and name. Payment due within 7 days.

All prices include GST.

Shipping & Delivery

  • Australia Post eParcel or My Business Post
  • Tracked, standard or express
  • Rates based on weight (not size)
  • Free standard shipping on orders $150+ (exclusions apply)

Orders placed before 1:00pm AEST ship same day. We ship globally at cost (plus packaging fee). No handling charges.

Returns & Exchanges

Choose carefully — no returns on patterns/books due to copyright.

Issues?

  • Contact us within 7 days of delivery
  • Keep packaging for damaged item claims
  • Double-check delivery info when ordering

Returns: Must be authorised. Items must be resellable. Return postage paid by customer unless item is faulty.

General Info

Location: Sarina, QLD (online only). Local pickup available.

Hours: Shop 24/7 online. Phone available 8am–9pm Mon–Fri.

Contact: Michael – 0419 145 604 | Carrie – 0408 724 505

Account Info: Log in to update your email/password.

Fabric Info: 1 yard = 91.44 cm (0.9144 m). Email us to check fabric availability.

Wish List

  • Add items by clicking the Wish List icon
  • Move selected items to cart
  • Remove or email your list to a friend

Thanks for shopping with Everything Fabric. If something isn’t right, call us — we’re happy to help.