FAQ

Author: Mike Newman  

  1. How to order
  2. Shopping Instructions
  3. Checkout
  4. To Order by Telephone 
  5. I have a question about my Order. How can I can contact you?
  6. Payment Options
  7. How much will it cost to ship my order?
  8. Exchanges & Returns
  9. Our Price Guarantee
  10. Other General Information

How to order

The EveryThing Fabric shopping cart is 100% secure, so you can purchase online with confidence. When ordering online, you can choose to pay by PayPal, Credit Card or Electronic Funds Transfer (Bank Deposit).

Our cart is very simple to use, and will walk you through each step of the transaction as you shop. However, if you are new to using a shopping basket, take a minute to look over the instructions below and familiarise yourself with the procedures.

If you experience any problems or errors, please contact us immediately at [email protected] or phone us on 07 41280629 or Mobiles 0408724505 or 0419145604

Shopping Instructions

To begin shopping choose from any of the categories on EveryThing Fabric Product Menu (ie, Fabrics, Notions, Stitchery Kits etc)

Each product has a box and Add To Cart' with the number of items you want.

To add a product to your cart, simply enter the quantity you require from the selection panel and click on the ' add to cart' button. 

When adding Bolt Fabric our system is set up for you to order by  25 cm lengths (1/4 of a metre) lengths. This is the minimum order for our bolt fabric. For example if you want two metres just put add 8 units in the Quantity box. Once a product/s has been added you may continue shopping or click the cart in the top menu button to view it.

Our Bolt Fabric Products are Inventorised and Priced by the Quarter metre. 

At any time during your transaction, you are able to amend your quantities or continue shopping, by simply clicking on the relevant buttons at the bottom of your cart, or choosing from the menu options. To view your cart whilst browsing, simply click on the ' cart contents' link under the shopping cart logo at the top of the page.

Checkout

To proceed to the checkout and pay for your order, click on ' checkout' button. The Cart button is on the top menu at the end.

If you are a new customer, click on the continue button. If you are an existing customer put in your username and password.

New customers will need to set up an account - fill in your name address and a password.

Delivery information Page: 

If you want the package delivered to a different address click on the "change delivery address" button" 

Choose your preferred shipping option by clicking on the corresponding circle. Click the "continue' button

Payment Information Page

  • If you need to change youe billing address click "change billing address"
  • Choose your preferred payment method and enter any relevant details.
  • When your payment and shipping details have been entered correctly, click on ' continue' button.

Order Confirmation Page:

PLEASE READ THE ORDER SUMMARY CAREFULLY.

When you are happy that the details are correct, click on ' Confirm order' button.

You will receive an e-mail with your order information in it. If you didn't receive the e-mail you have either given us an incorrect e-mail or your order did not go through.

To Order by Telephone 

We are happy to accept phone orders on 07 41280629 (+61 7 41280629) if calling from overseas. Please leave your order on the answering machine with your contact number if we are not available to take your call. 

I have a question about my Order. How can I can contact you?

Did you know that if you've created an account with us, you can view your previous orders?  After signing in, view the Account page.  If you need to contact us, you may call us at 07 41280629  (Monday - Friday, 9 am - 6 pm EST) or email us at Email us for an Urgent response or use the contact form on the CONTACT US page.

Payment Options

EveryThing Fabric currently accepts payment by Credit Card (Visa, Mastercard, Amex) PayPal, and Electronic Funds Transfer (Direct Deposit to our Bank Account).

If you have access to online banking with an Australian bank account, you may choose to transfer funds directly into EveryThing Fabric account. Please advise EveryThing Fabric by email or telephone, that you have organised a bank transfer for your order. When stating a reference for the transfer, please use your 'Online Order Number' and your name so that we can recognise your payment.

Bank: ANZ Banking Corporation
Account Name: EveryThing Fabric Trust
Account BSB: 014298
Account Number: 189683174

Please Note: EFT must be received by EveryThing Fabric within 7 days as we cannot hold stock.

We will accept Cheques/Money orders (Australian Orders only). Purchases will be sent once the Cheque has cleared into our bank account. Please send to:

Everything Fabric Trust
46 Fraser Waters Parade
Toogoom, Qld 4655

Online Payment Options

You may order online and pay with PayPal or Electronic Funds Transfer, or Visa Mastercard and American Express. Shop online, and simply choose your preferred payment option before you confirm the order. (Please note: money order or EFT must be received by EveryThing Fabric within 7 days as we cannot hold stock for longer periods)  

Is GST included in your prices?

GST is included in our pricing to you.

Can I make a Purchase by Credit Card?

Yes, Our website allows you to pay by VISA, MASTERCARD and AMERICAN EXPRESS

Our Low Price Guarantee
Our price guarantee means that we bring you the lowest prices on our Fabric every day, and that's a promise. However, if you happen to find a cheaper price on an identical stocked item that's in stock with our competitor - even if it's on sale, we will not only match it, we'll beat it by 10%.

How do I redeem my 10% reduction?

You can redeem the Price Guarantee by emailing us or phoning us on 07 41280629. You have to have placed an order on Everything Fabric and also be able to substantiate the price we are matching.

What items does the 10% reduction apply to?

All identical FABRIC products that are stocked at Everything Fabric and in stock at our online competitor.

SHIPPING AND DELIVERY

How much will it cost to ship my order?

We use Australia Post for all our shipping. If you want a Courier delivery please send us a request in our Contact form.

Shipping on orders to Australian addresses over $150.00 is FREE!

If your order is under $150.00 we will ship you order by Auspost Cost and this generally varies by the depth and weight of the product. It is not our intention to make any profit from shipping. If for any reason your shipping cost we charge is more than 15% higher than our actual cost we will refund you the difference without question. You can ship by standard or Express Post.

NB: The FREE shipping option does not apply to product on special or other offers.

I live overseas but want to order. How much will it cost me?

Postage to International destinations will be charged at Australia Post International postage rates.  International customers will be provided with a quotation via email prior to goods being dispatched as additional postage charges may be applicable.

FOR OUR U.S. AND OTHER OVERSEAS CUSTOMERS

We are happy to ship product overseas to where ever AUSPOST ships however because of the costs we cannot ship for free.

We will charge you at our cost. We do not charge handling fees. Some purchases can be oddly sized due to bulk or significantly smaller then fabric purchases ie: needles. We make every effort to keep shipping prices low for our customers, but in some situations it is unavoidable especially on overseas airmail.

RETURNS & EXCHANGES

We want you to be happy

With your purchases from our store. Please contact us before placing an order if you have any questions about our products. Please choose carefully as you are not entitled to a refund if you simply change your mind or if the colour isn't what you were after.

If you have a problem

Please contact us immediately and we will endeavour to correct it. Please examine all shipments immediately upon receipt and contact us within seven days of receipt. If defective or incorrect merchandise is received, we will replace them at our cost or organise a refund if a replacement isn't available.

Damaged and missing packages

If you receive goods damaged through transit, it is vital that you keep the damaged packaging that they came in and contact us immediately. Postal insurance is only valid if all the packaging is kept for inspection, without this evidence, there is no proof that your parcel was damaged in transit.

We cannot be held responsible for missing goods if an incorrect delivery address was quoted at time of order. To ensure that your parcel is delivered safely, please check your postal address details very carefully before you confirm the order.

Requesting a refund 

If you wish to return an item, you must contact us within 7 day of the initial delivery date. Returns & refunds are not accepted after 7 days of customer receipt. At our discretion we may accept returns for exchange or refunds provided the goods are in as new condition and we can re-sell them. However, please remember, when returning items, the customer is solely responsible for all shipping costs. So, we advise you to choose carefully. We may impose a handling charge on the refund.

Authorisation

Must be obtained from Everything Fabric, prior to the return of any goods, via email, telephone or facsimile. All returned goods must be in good condition and in the quantity supplied in the original order.  Please ensure that you re-package the goods that you are returning securely, as we cannot offer refunds for goods that are damaged in transit

Subject to Change

All prices advertised on this web site and on our written material are subject to change without notice

OTHER GENERAL INFORMATION 

Where is your store located and what are your hours?

We are located in beautiful Toogoom, (Hervey Bay) Queensland, Australia. However we are an online-only store - we are not open to the public.  This means we are open 24 hours a day, 7 days a week and you can shop with us from anywhere in the world!  If you would like to reach us by phone, we are available from 9 am to 5 pm EST Monday - Friday. We will answer the phone on weekends if home and take orders too :)

How do I update my email address and password?

If you have a created an account with us, you can update your information by logging into your account and clicking "Update Email Address or Password".

HOW DOES A METRE COMPARE TO A YARD OF FABRIC?

1 yard = 91.44 cm = .9144 metres (100 cm = 1 mtr)

I'm about to embark on a big project. How do I know how much metreage is available?

If you need to know how much fabric we have of a particular fabric please email us for a prompt response. Many of our suppliers go in and out of stock and discontinue lines based on seasonality and popularity. These quantities are also available on our wesbite

What is a wish list?

A Wish List is a convenient way for you to save a reminder of an item you would like to purchase later or an item that is not currently in stock.

How do I add products top my wish list?

To add an item to your Wish List, view any product you wish to add. Click on the Wish List image to automatically place the item in your wish List. The Wish List main menu will also provide a link to view all the items in your Wish List.

Im ready to purchase. How do I move my wish list to my shopping Cart?

To move your Wish List items to the Shopping Cart, go to your Wish List page and click the checkbox for each item you wish to move to your cart. Make sure you have the "Move to Cart" button checked, then click the "Continue" button. All checked items will be removed from your list and added to your Shopping Cart. 

How do I remove items from my wish list?

To remove items from My Wish List, click the check box for each items you wish to delete. Make sure you have the "Delete" button checked, then click the "Continue" button. All checked items will be removed from your list.

Can I show my friends or family whats on my wish list?

Yes. Your Wish List is accessible only by you when you are logged in to your account, and you are the only one that can see it on-line. However, you can email your wish list to a friend by visiting the Wish List main page, entering your friends email address into the 'send your wish list to a friend' box and clicking the email envelope. Your friend will receive your complete Wish List along with a message if you wish to add one. They will be able to follow the links in the email to view each item in the Wish List.

 

Enjoy shopping with us. We sincerely want to make your experience a happy one!